One of the biggest struggles of any service business is managing expectation. Clients are coming to you for expertise, creativity, implementation, and execution. They need as much to be groomed for the expected results as the unexpected ones. With that in mind, setting up a positive experience can be summed up in three steps: Expectation, [...]
I spend most of my time staying busy. Whether it be focused on work, learning a new craft, home projects, cooking…. I’m always up to something. In a recent conversation, I realized keeping my plate constantly full is a good way to keep motivated. When I have idle time, I have a tendency to get [...]
With 2009 quickly approaching, I was thinking about how to stay productive. I am the lucky owner of an iPod Touch, and have been using it a lot for my work-related needs. Needless to say, I’ve become a frequent customer in the iTunes app store, and just picked up two VERY handy little tools I [...]
